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Interpersonal Relationship and Employee Performance in Selected Nigeria Bank

Received: 5 March 2022     Accepted: 25 March 2022     Published: 20 April 2022
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Abstract

Background: The study aims to investigate the connection between interpersonal relationship and employee performance. Methodology: Descriptive research survey was adopted as one hundred and sixty- eight (168) employees of Guaranty Trust Bank were sampled using cross sectional data from structured questionnaire. Findings: The result revealed that the three measure of interpersonal relationship are commonly rated high by the respondents with average mean of 4.07 for effective communication, 4.02 for team building, and social support has 4.04 mean. Specifically, it was revealed that rise in effective communication within the organization improves the performance of the employee within the threshold of 68%, team building increases same by 63% while social support at 86% appears to be the most important variables for the employee in terms of coefficient magnitude. Findings also showed that high quality interpersonal relationship improves the work performance of the employee through improved communication, motivation, teamwork, assisting each other’s and improvement in the performance of the employee while destructive relationship within the organization creates friction and unhealthy rivalry within the organization and tends to dampen the performance of the employee instead of improving. Recommendation: Therefore, the management of Guaranty Trust Bank should adopt the dimensions of interpersonal relationship used for the study as strategies for improving their level of performance.

Published in International Journal of Management and Fuzzy Systems (Volume 8, Issue 1)
DOI 10.11648/j.ijmfs.20220801.11
Page(s) 1-8
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Effective Communication, Team Building, Social Support, Employee Performance, Interpersonal Relationship

References
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Cite This Article
  • APA Style

    Alase Gbenga Ayofe, Akinbo Tina Martha. (2022). Interpersonal Relationship and Employee Performance in Selected Nigeria Bank. International Journal of Management and Fuzzy Systems, 8(1), 1-8. https://doi.org/10.11648/j.ijmfs.20220801.11

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    ACS Style

    Alase Gbenga Ayofe; Akinbo Tina Martha. Interpersonal Relationship and Employee Performance in Selected Nigeria Bank. Int. J. Manag. Fuzzy Syst. 2022, 8(1), 1-8. doi: 10.11648/j.ijmfs.20220801.11

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    AMA Style

    Alase Gbenga Ayofe, Akinbo Tina Martha. Interpersonal Relationship and Employee Performance in Selected Nigeria Bank. Int J Manag Fuzzy Syst. 2022;8(1):1-8. doi: 10.11648/j.ijmfs.20220801.11

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  • @article{10.11648/j.ijmfs.20220801.11,
      author = {Alase Gbenga Ayofe and Akinbo Tina Martha},
      title = {Interpersonal Relationship and Employee Performance in Selected Nigeria Bank},
      journal = {International Journal of Management and Fuzzy Systems},
      volume = {8},
      number = {1},
      pages = {1-8},
      doi = {10.11648/j.ijmfs.20220801.11},
      url = {https://doi.org/10.11648/j.ijmfs.20220801.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijmfs.20220801.11},
      abstract = {Background: The study aims to investigate the connection between interpersonal relationship and employee performance. Methodology: Descriptive research survey was adopted as one hundred and sixty- eight (168) employees of Guaranty Trust Bank were sampled using cross sectional data from structured questionnaire. Findings: The result revealed that the three measure of interpersonal relationship are commonly rated high by the respondents with average mean of 4.07 for effective communication, 4.02 for team building, and social support has 4.04 mean. Specifically, it was revealed that rise in effective communication within the organization improves the performance of the employee within the threshold of 68%, team building increases same by 63% while social support at 86% appears to be the most important variables for the employee in terms of coefficient magnitude. Findings also showed that high quality interpersonal relationship improves the work performance of the employee through improved communication, motivation, teamwork, assisting each other’s and improvement in the performance of the employee while destructive relationship within the organization creates friction and unhealthy rivalry within the organization and tends to dampen the performance of the employee instead of improving. Recommendation: Therefore, the management of Guaranty Trust Bank should adopt the dimensions of interpersonal relationship used for the study as strategies for improving their level of performance.},
     year = {2022}
    }
    

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    AU  - Alase Gbenga Ayofe
    AU  - Akinbo Tina Martha
    Y1  - 2022/04/20
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    DO  - 10.11648/j.ijmfs.20220801.11
    T2  - International Journal of Management and Fuzzy Systems
    JF  - International Journal of Management and Fuzzy Systems
    JO  - International Journal of Management and Fuzzy Systems
    SP  - 1
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    PB  - Science Publishing Group
    SN  - 2575-4947
    UR  - https://doi.org/10.11648/j.ijmfs.20220801.11
    AB  - Background: The study aims to investigate the connection between interpersonal relationship and employee performance. Methodology: Descriptive research survey was adopted as one hundred and sixty- eight (168) employees of Guaranty Trust Bank were sampled using cross sectional data from structured questionnaire. Findings: The result revealed that the three measure of interpersonal relationship are commonly rated high by the respondents with average mean of 4.07 for effective communication, 4.02 for team building, and social support has 4.04 mean. Specifically, it was revealed that rise in effective communication within the organization improves the performance of the employee within the threshold of 68%, team building increases same by 63% while social support at 86% appears to be the most important variables for the employee in terms of coefficient magnitude. Findings also showed that high quality interpersonal relationship improves the work performance of the employee through improved communication, motivation, teamwork, assisting each other’s and improvement in the performance of the employee while destructive relationship within the organization creates friction and unhealthy rivalry within the organization and tends to dampen the performance of the employee instead of improving. Recommendation: Therefore, the management of Guaranty Trust Bank should adopt the dimensions of interpersonal relationship used for the study as strategies for improving their level of performance.
    VL  - 8
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Author Information
  • Department of Management and Accounting, Lead City University, Ibadan, Nigeria

  • Department of Management and Accounting, Lead City University, Ibadan, Nigeria

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